Introduction
These terms and conditions (together with our privacy notice (which can be found on our website www.angelauracosmetics.co.uk (“Website”)), (together “Terms”) confirm the basis on which we supply any of our products shown or described on our Website (“Products”) to you.
Please read this document carefully before placing your order. By ordering any Products you are agreeing to be bound by these Terms. Should you not wish to be bound by these Terms then you should not proceed with any order of Products from our Website.
Website Content and Amendments
We make every effort to ensure that the images of our Products, the prices displayed, and any descriptions of our Products are accurate but if you spot something that doesn’t seem right or if you are unsure about a specific Product then please contact us for assistance.
Any images we use on our Website are for illustrative purposes only and any measurements or dimensions displayed are approximate. We do not accept liability for any colour not matching the colour displayed on your viewing monitor or screen as what you see is dependent on the quality and abilities of your monitor or screen. Products and packaging received may vary slightly from the images shown.
If we need to make changes to the Website or to these Terms, then we reserve our rights to do so at any time and without any notice or warning. We recommend that you review these Terms each time you visit our Website as your continued use of our Website after any changes have been made will be deemed as your acceptance of any changes.
Placing an Order with us
By placing an order through our Website you are confirming that you are at least 18 years old and that you are legally capable of entering into binding contracts.
Once you’ve placed your order to purchase our Products (“Order”) you will receive an email from us acknowledging that we have received your Order and confirming the details of your Order (“Order Confirmation”). Please check the details on your Order Confirmation carefully and contact us immediately if any details are incorrect.
Should we be unable to supply or deliver your Order for any reason then we shall notify you by email and provide you with a full refund of the purchase price paid along with any delivery costs paid.
Your Rights to Cancel
If you are a consumer then you have a legal right to cancel your purchase within 14 days and receive a full refund. The 14-day period starts from the day after you receive the Product (“the Cancellation Period”).
If you wish to cancel during the Cancellation Period you must notify us by email to info@angelauracosmetics.co.uk. Please include your name and your order number in your email.
When cancelling, you must also return the Product to us as soon as possible in the same unused condition. The Product must be returned in the original packaging in which you received it. You will be responsible for the costs of returning the Product to us unless there is a problem with the Product. The Product is your responsibility once it is delivered to you until it is returned and received by us.
Refunds and Returns
Cancellation
If you cancel as set out in section 4 above, then upon receipt of the returned Product, we shall provide you with a refund of the price you paid for the Product. You will be responsible for the costs of returning the Product to us and there will be no refund made in respect of any delivery costs. We reserve the right to refuse a refund or to make a deduction to your refund amount where we consider that, in our reasonable opinion, the Product has been damaged or mishandled by you.
Faulty Product
If you identify an issue with your Product then please email us at info@angelauracosmetics with details of the issue and provide a photograph or further information as we may require. We will then advise you of the next steps.
If we ask you to return the Product to us then upon satisfactory inspection, you shall be given the option of a replacement, if the Product is still in stock and available, or a full refund of the purchase price you paid for the Product along with any delivery costs you paid to receive the Product.
We shall not provide a refund in respect of any Product which is returned due to a fault where upon inspection a genuine fault is not found or a fault is found but we determine that such fault has been caused by you.
Change of Mind
We want you to be entirely happy with your purchase. If you are not happy with your Product or you have accidentally ordered the wrong Product you can return it to us within 30 days for a full refund.
To return a Product on this basis please email us at info@angelauracosmetics.co.uk with your order number. You must then return the Product to us in the same condition that the Product was supplied to you, with the original packaging and any tags, where applicable, still attached.
Please note: We will only accept returns on 50ml Products, 2ml sample sizes are excluded.
You will be responsible for any costs relating to the return of the Product and for ensuring that it reaches us safely and securely. We recommend that you use a recorded or registered delivery service.
Once the 30-day period has passed, no refunds shall be provided.
General
Where a refund is offered it will be processed within 14 days from the date, we receive the Product back from you unless we advise otherwise in writing.
All Refunds will be made using the payment method and details used by you to purchase the Product.
When returning a Product, it shall be your responsibility to return the Product to us and you will be responsible for all costs connected with returning the Product to us.
Delivery
Your Order will be delivered within 1-2 days or 2-5 days (depending on the shipping you choose at checkout) from the date of your Order Confirmation unless we advise you otherwise.
Delivery of your Order will be completed when the Product has been delivered to the delivery address provided by you, or the Product has been delivered directly to you, or a delivery service organised by you collects the Product from us. You will be responsible for the Product once the Delivery has been completed.
We currently do not deliver to addresses outside of the UK. Please contact us at info@angelauracosmetics.co.uk should you have any queries in relation to a delivery outside of the UK.
Price and Payment
The Price of all Products is as shown on our Website, except where there is an obvious error.
We reserve the right to make changes to our prices at any time. Any changes will not affect the price of Products where a Confirmation Email has been sent prior to a price change being made.
Our prices are quoted in GB Pound Sterling and include VAT at the applicable current rate chargeable in the UK for the time being. In the event the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the VAT change takes effect.
Delivery costs are in addition to the Product Price.
In the event it comes to our attention that a Product on our Website is incorrectly priced, where the correct price is lower than the price shown on our Website, we shall charge the lower amount. Where the Product’s correct price is higher than the price shown on the Website, we shall contact you to ask whether you wish to proceed with the purchase at the correct, higher price, or we shall reject your Order and notify you that your Order has been rejected.
Where a pricing error exists and that error is obvious, unmistakable and could have been reasonably recognised by you then we shall have no liability or obligation to provide the Product to you at the lower, incorrect price.
Where we offer a discount or other promotional offer or code then these will be subject to individual terms and conditions.
Passing of property
We shall retain the rights in the property of any Product until full payment has been made by you and received by us. You will only own the Product once full payment has been received by us.
Our Liability
Our Products are intended to be used as described on our Website and as set out within these Terms and should not be used for any other purposes.
We warrant that our Products are of satisfactory quality and reasonably fit for the purposes in which they are intended to be used as described on our Website. Save for this warranty all warranties and representations are excluded to the fullest extent permitted by law.
By purchasing the Product, you accept that, as with any product that is applied to your skin, there is always a risk of skin irritation or minor injury through your use of the Product.
Our liability to you for any losses that you suffer as a result of us breaching these Terms is limited to the purchase price of the Product and any reasonably foreseeable losses.
Our liability does not exclude or limit death or personal injury caused by our negligence or fraud or fraudulent misrepresentation or any other liability which we are not permitted by law to limit or exclude.
Where we use testimonials or reviews on our Website these are not intended to represent or guarantee that you or anyone else will benefit from the same experience with our Products and we make no guarantee, representation or warranty with respect to our Products other than as set out within these Terms.
Our Products should not be confused with other products or brands that you may find on the High Street. When designing our Products, we take inspiration from the brands you know and love and whilst they may be similar there will be slight differences. When we describe our Products, we may refer to recognised brands but that is only to provide you with a point of reference and to allow you the opportunity to compare our Product to other brands it is not to seek to mislead or confuse you. We have no relationship, affiliation or endorsement with any brands, unless expressly stated on our Website and any brand names, trade names or trade marks that may be mentioned are the exclusive intellectual property of the original manufacturer and/or trade mark holder.
We are unable to guarantee the transmission of information via the internet as it is not always secure. We shall do our best to protect your personal data but we are unable to guarantee the security of any information, including personal data, that is transmitted to us via our Website or otherwise through the internet. Any information that you send to us is at your own risk. Once we have received your information or personal data we shall process it securely in accordance with the terms of our privacy notice which can be found at www.angelauracosmetics.co.uk
Safe use of Products
Our Products should not be used on dry, damaged, sunburnt or sensitive skin. Should you experience any discomfort when applying, using, or wearing any of our Products then we recommend you remove immediately and that you discontinue use of the Product.
Events outside of our control
We shall not be responsible for any failure to perform, or a delay in the performance of any of our obligations under these Terms which is due to an event happening which is outside of our control (“Event”).
An Event beyond our control includes any event or act beyond our reasonable control, including, but not limited to, strikes, lock outs, or other industrial action, civil commotion, lock downs, riots, invasion, terrorist attack or suspected terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, impossibility of the use of shipping, railways, aircraft or other means of public or private transport, failure of the use of public or private telecommunications networks, unexpected illness, third party manufacture or supplier issues.
Should an Event arise which affects our performance then we shall contact you as soon as possible and explain the next steps. You shall have the right to cancel your Order in where an Event continues for longer than three weeks.
Contacting us
Angel Aura Cosmetics and the website www.angelauracosmetics.co.uk are owned and operated by Hair by Jennifer Ltd (“we”, “us”), a Company registered in England and Wales under Company Number 12741523 . Our registered office is at
Angel Aura Cosmetics
61 Bridge Street
Kington
Herefordshire
HR5 3DJ
Any notice to be provided to us in writing should be sent by email to info@angelauracosmetics.co.uk.
Where we need to contact you, we shall use the contact information you provided when you placed your Order.
Any notice sent to us will be deemed received and properly served 48 hours after an email is sent.
13.Intellectual Property Rights
All content that is displayed on our Website and on or within our social media channels, which includes, but is not limited to, website design and layout, text, images, logos and graphics, video, data, code, audio, document files, software and any other resources and information (“Content”) belongs to us and all copyright, moral ownership and any other intellectual property rights that arise and/or exist within that Content (and any and all derivatives of it) is owned exclusively by or licensed to us. All content and information is protected by the intellectual property laws applicable to the United Kingdom as well as international intellectual property laws and treaties.
Data protection
All personal information that we may use will be collected, processed and held in accordance with the UK GDPR and the Data Protection Act 2018. For full details of how we process, use, collect and store your personal data please refer to our privacy notice which can be found at www.angelauracosmetics.co.uk
If you provide us with a testimonial, review or similar information (“Review”) then by doing so you are consenting for us to exhibit, copy, publish, distribute, use on our Website or any of our pages, our social media sites or in our advertising and marketing campaigns or email communications, your Review or part of your Review, as we reasonably require to lawfully promote our business. You can amend your consent at any time by emailing us.
General
Re-selling any of our Products is prohibited. Your purchase of any Product does not provide any licence, authorisation or right to resell our Product for commercial purposes.
We may assign any of our rights or obligations under these Terms to any other person at any time and if that should happen, we will notify you by email. Should you wish to transfer your rights or obligations under these Terms then you must first obtain our approval in writing.
Any agreement between us is strictly between you and us and no third party shall have any right to enforce any terms.
In the event any provision of these Terms is deemed to be invalid or unenforceable for any reason then that provision shall be struck out and the remaining provisions shall remain valid and enforceable.
If we fail to insist performance of your obligations under these Terms or to enforce any of our rights against you, or delay in doing so, it does not mean that our rights have been waived and that you do not need not comply. Any waiver of your default will only be provided in writing and it does not mean that any future defaults will be waived.
These Terms and our Privacy Notice represent the entire agreement between us and supersede all other negotiations, previous agreements, correspondence, promises, assurances, warranties, representations, understandings or discussions between us whether written or oral, relating to its subject matter.
These Terms and the arrangement agreed between us shall be governed by the exclusive jurisdiction of the Courts of England and Wales and the laws from time to time in force.
Refunds and Returns
We want you to be entirely happy with your purchase. If you are not and you need to return your Product to us you can do so in the following ways:
Cancellation of your Order
If you are a consumer then you have a legal right to cancel your Contract within 14 days starting from the day after you received the Product. If you decide to cancel your Contract you must notify us of your decision and you will be entitled to a full refund of the price paid for the Product. Please see our full terms and conditions for further details.
To cancel your Contract you must inform us in writing by email or by post to info@angelauracosmetics.co.uk or Angel Aura Cosmetics, 61 Bridge Street, Kington, Herefordshire, HR5 3DJ. When contacting us please include your name and your order number.
You must also return the Product to us immediately in the same condition in which you received it at your own cost and risk unless the Product is faulty or not as described. The Product is your responsibility once it is delivered to you until it is returned to us.
Your right to cancel does not apply to any Products that are bespoke, or made to your specific requirements.
Following the cancellation of your Contract then upon receipt of the returned Product, we shall provide you with a refund of the price you paid for the Product. We reserve the right to make a deduction to your refund amount where the Product has been damaged or mishandled by you.
Faulty Products
Where you discover that your Product is faulty or not as described, then you should contact us by email at info@angelauracosmetics.co.uk with details of the fault.
Upon receipt of your email we will contact you to arrange for a refund or replacement.
In some cases, it may be necessary for us to inspect the Product before any offer of a refund or a replacement is made. Where an inspection is necessary, we shall arrange for the Product to be returned and we shall be responsible for the costs of returning the Product to us.
Where a fault is found and a refund is agreed, we shall provide you with a full refund of the purchase price you have paid for the Product along with any delivery costs paid.
We shall not provide a refund in respect of any Product which is returned due to a fault where upon inspection a genuine fault is not found or a fault is found but we determine that such fault has been caused by you.
All refunds will be processed with 14 working days from the date we receive the Product back from you unless we advise otherwise in writing.
Refunds will be made using the payment method and details used by you to purchase the Product.
It shall be your responsibility to return the Product to us and you will be responsible for all costs connected with returning the Product to us.
Change of Mind
If you are not happy with your Product or you ordered the wrong item you can return the Product to us up to 30 days after receiving it and receive a full refund.
This applies only to 50ml products. No returns are offered for 2ml sample sizes.